Returns & Refunds

Your satisfaction is our number one priority. If you're not happy with our range of shoes, clothing or accessories please feel free to contact us or simply return the items by posting them back to us. Please ensure you include a note with your order number in your parcel. Please note refunds will only be granted if the items are unworn and "as new" and returned within 14 days of receiving your parcel.

Please post your returns back to:

Totsi, Unit 14
94 Goulton St.
Hull
HU3 4DL

Exchanges

Exchanges are free. Please indicate in your returns parcel which item you'd like to exchange.

Get in touch, we will try help you

If you're have a query or have any suggestions regarding your order please don't hesitate to contact us. We'll try our absolute best to find a solution.