Returns & Refunds
Your satisfaction is our number one priority. If you're not happy with our range of shoes, clothing or accessories please feel free to contact us or simply return the items by posting them back to us. Please ensure you include a note with your order number in your parcel. Please note refunds will only be granted if the items are unworn and "as new" and returned to us within 14 days of receiving your parcel.
Please post your returns back to:
Totsi, Unit 14 & 15
94 Goulton St.
We highly recommend you use a tracked mail service to return your goods to us. Returns postage is at the buyers expense.
If you choose to keep some of your items but not all, you will be refunded minus the full price for the items you have kept.
For example if you took advantage of our 5 for 4 offer and returned one item, you will be refunded minus the cost of the four items you have kept.
Exchanges to items of the same value are free. Please indicate in your returns parcel which item you'd like to exchange.
Get in touch, we will try help you
If you're have a query or have any suggestions regarding your order please don't hesitate to contact us. We'll try our absolute best to find a solution.